Contact & Support

Here is who to talk to, depending on what you need.

Reach Helemart

We usually reply within one or two working days. For anything about your personal data, please say so in the subject line.

A question about an order (where it is, changing it, returns, refunds): contact the store directly. Its phone number is on the store page, and you can also reply in the Telegram chat where you received your order updates.
A store isn’t responding or something seems wrong (a suspected scam, a listing that breaks our rules): tell us, with the store name and your order number if you have one.
Your data (see it, correct it, delete it, stop messages): contact us using the details above. More in the Privacy Policy.

Getting started: open the Helemart bot and follow the steps. It takes about a minute.
Can’t log in to the dashboard: log in with the phone number you registered with; the one-time code arrives in your Telegram chat with the bot. If it doesn’t, contact us.
Linking your channel: add the bot as an admin of your channel, then forward it any post from that channel.
Anything else, including closing your store: contact us using the details above.